Noise Annoys

I have not posted anything this week as I have been away and now as I break that silence I am somewhat conflicted by thought that at least for a few days I added to the silence and not the noise.

My conflict comes from the sheer deluge of information that is flowing through the LCDs of our devices, coming at us from all angles with commentary added at each stop on each digital journey - useful, valuable insights spinning into a vortex along with the midly interesting and the downright inane. The end result of course being noise and when a thousand voices chatter nobody is really heard. And naturally we need to hear that which is worthwhile and could potentially help and enrich us. All of the media and channels of communications now available to us are gifts that we should cherish and use discriminately because if we don't we risk diminishing the importance of the messages they may carry.

Oscar Wilde in the Twitter Age

I read this article today about how GM is employing people to scour Facebook and Twitter and all the other social media venues in order to be proactive in their outreach to solving customer issues. The idea is to change poor opinions to good ones and good opinions to great ones by going out on the internet and engaging the customer on their turf- whether that is Facebook, Twitter, automotive discussion sites etc. This raises an interesting issue and puts a new spin on the famous Oscar Wilde quote “The only thing worse than being talked about is not being talked about” – in our new social media world there could be something worse and that is being talked about but not being aware of it!