Who Dares Wins...

I arrived for a meeting in Toronto which is gearing up for the G20 Summit later this week and when I got to my hotel I was surprised to find the lobby thronging with people and a noise level that would rival most sporting events. No I hadn't come upon the Anti-Globalization crowd getting ready for whatever it is they will be protesting against this time, rather to my surprise it was the "G20 Young Entrepreneurs" who have a side meeting at the summit. If their enthusiasm and high spirits are any indication of their entrepreneurial talents then it is likely I maneuvered my way through some future innovators who will join the likes of Google and Facebook in the pantheon of the truly disruptive.

Oscar Wilde in the Twitter Age

I read this article today about how GM is employing people to scour Facebook and Twitter and all the other social media venues in order to be proactive in their outreach to solving customer issues. The idea is to change poor opinions to good ones and good opinions to great ones by going out on the internet and engaging the customer on their turf- whether that is Facebook, Twitter, automotive discussion sites etc. This raises an interesting issue and puts a new spin on the famous Oscar Wilde quote “The only thing worse than being talked about is not being talked about” – in our new social media world there could be something worse and that is being talked about but not being aware of it!